New Orleans – I need help with something else – Grid 3

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We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

  • You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider.
  • We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage. Entergy cannot guarantee uninterrupted power for any customer, nor can we guarantee any priority in restoration of power for any customer. Our goal is to restore service to all customers as quickly and as safely as possible.