Arkansas – I need help with something else – Grid 4
Registered customers with annual household incomes of less than $12,000 are exempt from the sales tax on the first 500 kWh each month. To qualify, you must fill out a registration form and mail it to:
Entergy Arkansas
Customer Relations
PO Box 551
Little Rock, AR 72203
- The form is also available at any local Arkansas Revenue Office or by request to our Customer Service Center at 1-800-ENTERGY (1-800-368-3749).
Arkansas – I need help with something else – Grid 3
Hot weather rule – Entergy Arkansas may not disconnect an elderly customer or customer with disabilities on a day when the temperature is projected to be 95 degrees or greater.
Cold weather rule – Entergy Arkansas may not disconnect residential customers when the temperature is projected to be 32 degrees or lower.
Arkansas – I need help lowering my bill – Grid 3
If you have a myEntergy account, you can compare your energy usage and costs, track savings and get access to information that can help you save money on your bill.
- Learn more on myAdvisor.
Arkansas – I need help lowering my bill – Grid 2
This federally funded program administered through community action agencies primarily focuses on helping qualifying Arkansans make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. Arkansas Department of Energy and Environment establishes that households who make 200% of the federal poverty level or less may qualify. The qualifying income limits can be found here
.
- For additional information, get in touch with your local community action agency.
Arkansas – I need help lowering my bill – Grid 1
Entergy Arkansas offers a variety of simple ways to help you use energy more efficiently. In some cases, you can receive cash incentives and rebates to help you with costs to improve the energy efficiency of your home. Additionally, we have partnered with local trade allies, who can help you find new ways to save around your home. Our Low-Income Solutions program helps households with low incomes and/or individuals ages 65 or older become more comfortable, safe and energy efficient through home weatherization and health and safety upgrades at no additional cost.
- Learn more about how to participate here.
Arkansas – I need more time to pay my bill – Grid 2
Qualifying customers who are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. For example, a 1-month arrangement will defer your entire balance to the next bill, while a 4-month arrangement will spread the open balance across the next 4 bills. Your full current balance, including any due installment amount, must be paid by 5 p.m. Central Time on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months. If you pay off your arrangement early, please call 1-800-ENTERGY (1-800-368-3749) to speak with an agent and ensure we are aware.
Only customers who have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot renegotiate an existing arrangement. Other reasons for ineligibility include:
- Accounts that have an existing payment extension or installment plan.
- Accounts that are in disconnect status.
- Accounts that have had two or more disconnect notices in the past 12 months.
- Accounts with balances that include billed deposits.
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
- Accounts where illegal use of electricity has been recorded.
- The easiest way to request a deferred payment arrangement is through myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated system to request this option. Please know that if you are denied online due to ineligibility, calling this number should not change that decision.
Arkansas – I need more time to pay my bill – Grid 1
Qualifying customers who need a few extra days to pay their bill can request an extension on their due date. As long as you pay your extended balance in full by 5 p.m. Central Time on the new due date, you will be protected from service disconnection. If you are disconnected, the entire past due amount must be paid to be reconnected, and an additional deposit or fees may apply. If you break an extension agreement, it also may affect your ability to enter into payment arrangements in the future.
Payment extensions cannot be offered after your bill’s due date. Only customers who do not have a history of regularly breaking payment extensions in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing extension. Other reasons for ineligibility include:
- Accounts that have an existing extension or deferred payment arrangement.
- Accounts that have more than one past due bill.
- Accounts that are in pending disconnect or disconnect status.
- Accounts that have had two or more disconnect notices in the past 12 months.
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
- Accounts where illegal use of electricity has been recorded.
- Accounts that are enrolled in AutoPay.
- The easiest way to request a payment extension is through myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu. Please know that you may receive up to a 5-day extension online, but our call center agents can only provide a 3-day extension.