Level Billing averages out your yearly energy costs and brings more consistency to your electric bill. Your bill is based on your rolling twelve-month billing average. Every month, that average is re-calculated and adjusted slightly based on your usage trends.
To help our customers thrive, Entergy has donated funds to form a new partnership with Single Stop, a free service that makes it easy for you to quickly and confidentially check your eligibility for federal, state and local benefits.
Entergy offers various programs and services to help serve you better. Click below to check out some of these other options and learn more.
Whether we’re in the hottest days of summer or battling an ice storm, extreme weather can drive up energy use. We offer a variety of programs and resources to help customers save energy and money.
Paying your utility bill can be stressful. If you need a few extra days to pay or need to spread out a bill over time, we may have options for you.
What is this? Qualifying customers who need a few extra days to pay their bill can request an extension on their due date. As long as you pay your extended balance in full by 5 p.m. Central Time on the new due date, you will be protected from service disconnection. If you are disconnected, the entire past due amount must be paid to be reconnected, and an additional deposit or fees may apply. If you break an extension agreement, it also may affect your ability to enter into payment arrangements in the future.
Do I qualify? Payment extensions cannot be offered after your bill’s due date. Only customers who do not have a history of regularly breaking payment extensions in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing extension. Other reasons for ineligibility include:
How do I enroll?
What is this? Qualifying customers who are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. For example, a 1-month arrangement will defer your entire balance to the next bill, while a 4-month arrangement will spread the open balance across the next 4 bills. Your full current balance, including any due installment amount, must be paid by 5 p.m. Central Time on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months. If you pay off your arrangement early, please call 1-800-ENTERGY (1-800-368-3749) to speak with an agent and ensure we are aware.
Do I qualify? Only customers who have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot renegotiate an existing arrangement. Other reasons for ineligibility include:
How do I enroll?
Entergy offers tools and programs to help you better understand and manage your bill. Explore options we offer to help serve you better.
What is this? o one should have to choose between food, medicine or electricity. However, many of our customers who live on low or fixed incomes face these choices every day. Through Entergy’s The Power to Care program, local nonprofit agencies help provide emergency bill payment assistance to our customers who are 60 years of age or older or have disabilities. Thanks to donations from our generous employees and customers, we are able to help many of these customers pay their bills in times of need.
Do I qualify? Households with adults aged 60 years or older or individuals with disabilities who have annual incomes at or below 150% of the federal poverty level may qualify. Applicants must have an active utility account for which they are responsible. Other eligibility requirements may apply. As of 01/17/2024, the qualifying income limits are as follows:
| # Household Members | Annual Household Income Limit | Monthly Household Income Limit |
|---|---|---|
| 1 | $22,590 | $1,883 |
| 2 | $30,660 | $2,555 |
| 3 | $38,730 | $3,228 |
| 4 | $46,800 | $3,900 |
| 5 | $54,870 | $4,573 |
| 6 | $62,940 | $5,245 |
| 7 | $71,010 | $5,918 |
| 8 | $79,080 | $6,590 |
| 9 | $87,150 | $7,263 |
| 10 | $95,220 | $7,935 |
Do I need any documents? Yes. You must submit several documents to your community action agency or nonprofit partner to prove your eligibility.
How much help can I get? The amount of assistance a household receives depends on its utility balance and need. You may qualify for up to three payments every year but cannot exceed $600 in a year.
How long does it take? Our community action and nonprofit partners work quickly to qualify applicants and provide utility assistance. Crisis situations may be prioritized.
How do I apply?
What is this? The Low Income Home Energy Assistance Program or LIHEAP provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with state agencies and community action agencies to qualify customers for assistance with heating and cooling costs.
Do I qualify? Arkansas Department of Energy and Environment allows for eligible households making 60% or less of the state median income for households with up to six members and 150% or less of the federal poverty level for households with more than six members to qualify for participation. Other eligibility requirements may also apply. As of 01/17/2024, those income limits are as follows and can also be found here.
| # Household Members | Annual Household Income Limit | Monthly Household Income Limit |
|---|---|---|
| 1 | $24,648 | $2,054 |
| 2 | $32,220 | $2,685 |
| 3 | $39,804 | $3,317 |
| 4 | $47,388 | $3,949 |
| 5 | 54,972 | $4,581 |
| 6 | $62,556 | $5,213 |
| 7 | $68,136 | $5,678 |
| 8 | $75,840 | $6,320 |
| 9 | $83,556 | $6,963 |
| 10 | $91,260 | $7,605 |
Do I need any documents? Yes. Arkansas Department of Energy and Environment requires that you submit documentation to prove your eligibility for the program. As of 04/11/2024, the needed documents are as follows and can also be found here
:
How much help can I get? The amount of assistance a household can receive depends on a variety of factors set by the federal government and Arkansas Department of Energy and Environment and can be found here. As of 04/11/2024, you may qualify for up to three payments every year, as follows:
How long does it take? Community partners work quickly to qualify applicants and provide utility assistance. Crisis situations are prioritized. Households with adults aged 60 and older, individuals with disabilities and/or young children are also prioritized. The process should not take more than 60 days.
How do I apply?
. You can also apply by calling your local community action partner. Find your agency’s contact information here.