Louisiana – I need help with something else – Grid 4

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Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty. Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.

 

Louisiana – I need help with something else – Grid 3

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We recognize that loss of electric service can be especially difficult for customers with certain medical problems. You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider. We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage. Entergy cannot guarantee uninterrupted power for any customer, nor can we guarantee any priority in restoration of power for any customer. Our goal is to restore service to all customers as quickly and as safely as possible.

Louisiana – I need help with something else – Grid 1

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This program allows for electric service to be continued for up to 30 days for any qualifying customer whose disconnection would cause a medical emergency.

Qualifying customers include those with ventilators in continuous use and those on hospice care. Households with equipment such as nebulizers, home oxygen machines, CPAP machines, BiPap machines, dialysis machines or machines for breathing treatments do not qualify.

To receive this benefit, the customer must provide medical documentation from a physician.

Louisiana – I need help lowering my bill – Grid 2

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This federally funded program administered through community action agencies primarily focuses on helping qualifying Louisianans make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. Louisiana Housing Corporation establishes that households who make 200% or less of the federal poverty level may qualify. The qualifying income limits can be found here.

Louisiana – I need help lowering my bill – Grid 1

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Entergy Solutions offers programs for Entergy Louisiana customers to save energy and money by reducing the up-front costs of a variety of energy efficiency upgrades. The program partners with participating trade allies and retailers, who can help you find new ways to save around your home. If your household makes 200% or less of the federal poverty level, you may be eligible to receive free upgrades, like attic insulation, duct sealing, programmable thermostats and more.

Louisiana – I need more time to pay my bill – Grid 2

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Qualifying customers who are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. For example, a 1-month arrangement will defer your entire balance to the next bill, while a 4-month arrangement will spread the open balance across the next 4 invoices. Your full current balance, including any due installment amount, must be paid by 5pm CST on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months.

Only customers who have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing arrangement. Other reasons for ineligibility include:

  • Accounts that have an existing payment extension or installment plan.
  • Accounts that are in disconnect status.
  • Accounts that have had two or more disconnect notices in the past 12 months.
  • Accounts with balances that include billed deposits.
  • Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
  • Accounts where illegal use of electricity has been recorded.

Louisiana – I need more time to pay my bill – Grid 1

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Qualifying customers who need a few extra days to pay their bill can request an extension on their due date. As long as you pay your extended balance in full by 5pm CST on the new due date, you will be protected from disconnection of service. If disconnected, the entire past due amount must be paid to be reconnected, and an additional deposit or fees may apply. If you break an extension agreement, it also may affect your ability to enter into payment arrangements in the future.


Payment extensions cannot be offered after your bill’s due date. Only customers who do not have a history of regularly breaking payment extensions in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing extension. Other reasons for ineligibility include:

  • Accounts that have an existing extension or installment plan.
  • Accounts that have more than one past due bill.
  • Accounts that are in pending disconnect or disconnect status.
  • Accounts that have had two or more disconnect notices in the past 12 months.
  • Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
  • Accounts where illegal use of electricity has been recorded.
  • Accounts that are enrolled in AutoPay.

Louisiana – I need help managing my bill – Grid 4

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If your service has been disconnected, you may be required to pay a deposit or fees before you can be reconnected. We can let you know exactly how much it will cost to reconnect your residential service.