New Orleans – I need help with something else – Grid 4
Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty. Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.
- If you are a service member who has been called to active duty, visit this site for more information and an application to the Entergy Military Utility Relief Program.
- If you have any additional questions, please call our customer service representatives at 1-800-ENTERGY (1-800-368-3749).
New Orleans – I need help with something else – Grid 3
We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).
- You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider.
- We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage. Entergy cannot guarantee uninterrupted power for any customer, nor can we guarantee any priority in restoration of power for any customer. Our goal is to restore service to all customers as quickly and as safely as possible.
New Orleans – I need help with something else – Grid 1
This program allows for electric service to be continued for up to 30 days for any qualifying customer whose disconnection would cause a medical emergency.
Qualifying customers include those with ventilators in continuous use; those on hospice care; and those with equipment such as nebulizers, home oxygen machines, CPAP machines, BiPap machines, dialysis machines or machines for breathing treatments.
To receive this benefit, the customer must provide medical documentation from a physician.
- Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.
New Orleans – I need help lowering my bill – Grid 3
If you have a myEntergy account, you can compare your energy usage and costs, track savings and get access to information that can help you save money on your bill.
- Learn more on myAdvisor.
New Orleans – I need help lowering my bill – Grid 2
This federally funded program administered through community action agencies primarily focuses on helping qualifying Louisianans make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. Louisiana Housing Corporation establishes that households who make 200% or less of the federal poverty level may qualify. The qualifying income limits can be found here
.
For additional information, get in touch with your local agency.
QUAD Area Community Action Agency, Inc.
45300 N. Baptist Road
Hammond, Louisiana 70401
p. 225-209-0780
p. 225-567-2350
f. 225-209-0781
QUADArea.org
New Orleans – I need help lowering my bill – Grid 1
Energy Smart offers energy efficiency solutions to help New Orleans residents save energy and money. The comprehensive energy efficiency plan was developed by the New Orleans City Council and is administered by Entergy New Orleans, LLC. The program offers cash incentives for energy efficiency audits, upgrades and more. There are also special offerings for income-qualified households.
- Learn more about how to participate here.
- You can also call 504-229-6868.
New Orleans – I need more time to pay my bill – Grid 2
Qualifying customers who are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. For example, a 1-month arrangement will defer your entire balance to the next bill, while a 4-month arrangement will spread the open balance across the next 4 invoices. Your full current balance, including any due installment amount, must be paid by 5pm CST on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months.
Only customers who have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing arrangement. Other reasons for ineligibility include:
- Accounts that have an existing payment extension or installment plan.
- Accounts that are in disconnect status.
- Accounts that have had two or more disconnect notices in the past 12 months.
- Accounts with balances that include billed deposits.
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
- Accounts where illegal use of electricity has been recorded.
- The easiest way to request a deferred payment arrangement is through myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated system to request this option. Please know that if you are denied online due to ineligibility, calling this number should not change that decision.