New Orleans – I need help paying my bill – Dropdown 2

What is this? Through Entergy’s The Power to Care program, local nonprofit agencies help provide emergency bill payment assistance to our customers who are 60 years of age or older or have disabilities. Thanks to donations from our employees and customers, we are able to help many of these customers pay their bills in their time of need.


Do I qualify? Households with adults aged 60 years or older or individuals with disabilities who have annual incomes at or below 150% of the federal poverty level may qualify. Applicants must have an active utility account for which they are responsible. Other eligibility requirements may apply. As of 01/17/2024, the qualifying income limits are as follows:

# Household Members Annual Household Income Limit Monthly Household Income Limit
1 $22,590 $1,883
2 $30,660 $2,555
3 $38,730 $3,228
4 $46,800 $3,900
5 $54,870 $4,573
6 $62,940 $5,245
7 $71,010 $5,918
8 $79,080 $6,590
9 $87,150 $7,263
10 $95,220 $7,935

Do I need any documents? You must submit several documents to your community action or nonprofit partner to prove your eligibility.

  • Applicant’s government-issued photo ID
  • Entergy bill no older than 30 days
  • Check stubs from the previous 30 days for all employed household members
  • Proof of unearned income (Social Security, Unemployment Insurance, Retirement, Disability, etc.)
  • Disconnect or pending disconnection notice if applicable
  • Additional information may be required

How much help can I get? The amount of assistance a household receives depends on their utility balance and need. You may qualify for up to $200 per year.


How long does it take? Our community action and nonprofit partners work as quickly as they can to qualify applicants and provide utility assistance. Crisis situations may be prioritized.


How do I apply? You can apply for The Power to Care by contacting your local agency.

 

New Orleans Council on Aging
2475 Canal Street Suite 400
P.O. Box 19067
New Orleans, Louisiana 70179
504-821-4121
NOCOA.org

New Orleans – I need help paying my bill – Dropdown 1

What is this? The Low Income Home Energy Assistance Program or LIHEAP provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with state agencies and community action partners to qualify customers and distribute assistance.

Do I qualify? Louisiana Housing Corporation establishes that eligible households make 60% of the state median income or less and must have an active utility account that they are responsible for. Other eligibility requirements may apply. As of 1/17/2024, those income limits are as follows and can also be found here.

# Household Members Annual Household Income Limit Monthly Household Income Limit
1 $27,123 $2,260
2 $35,468 $2,956
3 $43,814 $3,651
4 $52,160 $4,347
5 $60,505 $5,042
6 $68,851 $5,738
7 $70,416 $5,868
8 $71,980 $5,998
9 $73,545 $6,129
10 $75,110 $6,259

Do I need any documents? Louisiana Housing Corporation requires that you submit documentation to your community action partner to prove your eligibility. As of 3/18/2024, those documents are as follows and can also be found here:

  • Applicant’s government-issued photo ID and Social Security card
  • Proof of total members living in the household and their Social Security cards (exceptions may apply)
  • Proof of present address (rent receipt, lease or deed, etc.)
  • Utility bills no older than 30 days
  • Check stubs from the previous 30 days for all employed household members
  • Proof of unearned income (Social Security, Unemployment Insurance, Retirement, Disability, etc.)
  • Disconnect or pending disconnection notice if applicable
  • Additional information may be required

How much help can I get? The amount of assistance a household can receive depends on a variety of factors set by the federal government and Louisiana Housing Corporation and can be found here. As of 3/18/2024, you may qualify for up to three payments every year, as follows:

  • Winter heating program (11/15/2023 to 3/15/2024): $200 to $800
  • Summer cooling program (04/01/2024 to 09/30/2024): $200 to $800
  • Year-round crisis program (10/01/2023 to 09/30/2024): Up to $1,000 for households that have been disconnected, have been notified of an upcoming disconnection and/or are facing an emergency or health and safety issue as determined by the state.

How long does it take? Community action partners work as quickly as they can to qualify applicants and provide utility assistance. Crisis situations are prioritized. Households with adults aged 60 and older, individuals with disabilities, young children and/or high energy burdens are also prioritized.The process should not take more than 60 days.


How do I apply? You can apply for LIHEAP by picking up and dropping off an application at your local agency.

Total Community Action

1410 S. Norman C. Francis Parkway

New Orleans, Louisiana 70125

504-875-2660

TCA-Nola.org

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