Texas – I need help lowering my bill – Grid 3
If you have a myEntergy account, you can compare your energy usage and costs, track savings and get access to information that can help you save money on your bill.
- Learn more on myAdvisor.
Texas – I need help lowering my bill – Grid 2
This federally funded program administered through community action agencies primarily focuses on helping qualifying Texans make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. Texas Department of Housing and Community Affairs establishes that households who make 200% of the federal poverty level or less may qualify. The qualifying income limits can be found here
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- You can start your application for weatherization assistance and find your agency’s contact information by filling out this online form.
Texas – I need help lowering my bill – Grid 1
Entergy Texas offers programs that will help to lower your Entergy bill by making your home more energy efficient. We have partnered with local trade allies, who will help you find new ways to save around your home. These partners can visit your home and conduct an energy audit, install free energy-saving items, provide an air conditioning tune-up and more—all at no additional cost.
- Learn more about how to participate or schedule an appointment here.
Texas – I need more time to pay my bill – Grid 2
Qualifying customers who are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. For example, a one-month arrangement will defer your entire balance to the next bill, while a four-month arrangement will spread the open balance across the next four invoices. Your full current balance, including any due installment amount, must be paid by 5pm CST on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months.
Only customers who have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing arrangement. Other reasons for ineligibility include:
- Accounts that have an existing payment extension or installment plan.
- Accounts that are in disconnect status.
- Accounts that have had two or more disconnect notices in the past 12 months.
- Accounts with balances that include billed deposits.
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
- Accounts where illegal use of electricity has been recorded.
- The easiest way to request a deferred payment arrangement is through myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated system to request this option. Please know that if you are denied online due to ineligibility, calling this number should not change that decision.
Texas – I need more time to pay my bill – Grid 1
Qualifying customers who need a few extra days to pay their bill can request an extension on their due date. As long as you pay your extended balance in full by 5 p.m. CST on the new due date, you will be protected from disconnection of service. If disconnected, the entire past due amount must be paid to be reconnected, and an additional deposit or fees may apply. If you break an extension agreement, it also may affect your ability to enter into payment arrangements in the future.
Payment extensions cannot be offered after your bill’s due date. Only customers who do not have a history of regularly breaking payment extensions in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing extension. Other reasons for ineligibility include:
- Accounts that have an existing extension or installment plan.
- Accounts that have more than one past due bill.
- Accounts that are in pending disconnect or disconnect status.
- Accounts that have had two or more disconnect notices in the past 12 months.
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
- Accounts where illegal use of electricity has been recorded.
- Accounts that are enrolled in AutoPay.
- The easiest way to request a payment extension is through myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu. Please know that you may receive up to a 5-day extension online, but our call center agents can only provide a 3-day extension.
Texas – I need help managing my bill – Grid 4
If your service has been disconnected, you may be required to pay a deposit or fees before you can be reconnected. We can let you know exactly how much it will cost to reconnect your residential service.
- Request a quote online.
- Or call 1-800-ENTERGY (1-800-368-3749).
Texas – I need help managing my bill – Grid 3
Because you start using electricity before paying for it, Entergy customers requesting new service may be required to make a security deposit. Any such deposit must be paid in full by your first bill’s due date.
Texas – I need help managing my bill – Grid 2
If you have a myEntergy account, you can compare your energy usage and costs, track savings and get access to information that can help you save money on your bill.
- Learn more on myAdvisor.
Texas – I need help managing my bill – Grid 1
Level Billing averages out your yearly energy costs and brings more consistency to your power bill. Your bill is based on your rolling twelve-month billing average. Every month, that average is re-calculated and adjusted slightly based on your usage trends.
- To learn more or enroll, visit myEntergy or the Entergy Mobile App.
- You can also call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.